What is the Client Profile?

The old Client Profile was designed to store client information, so you had a place to go if you wanted one of the calculators pre-populated. However, as our ecosystem rapidly expands (the latest tech term for adding more and more integrations and becoming more and more connected) we needed to focus on improving how you can manage client information.

So we did just that. We have built a brand-new Client Profile that not only stores client information but improves the way you can move client information between the many different systems you use. Arguably, we have built a central hub that will enable you to do the following:

• Add a client across systems: If you want to add a client into CashCalc as well as the many different systems you use, you can. Simply add the client on CashCalc and then also add them, via the Client Profile, to your back-office for example. You can also link clients if they already exist in both.
• Fetch the latest client information: Keep the Client Profile up-to-date by importing the latest client information. Use the ‘Fetch updates’ button to import information from sources such as Data Capture Forms, back-offices and even CashCalc calculators.
• Export the latest client information: You can also send client information the other way. For example, import the latest Data Capture Form into the Client Profile and send that information to your back-office system to keep it up-to-date.
• Pre-populate calculators: Use up-to-date information from the Client Profile to pre-populate any of the CashCalc calculators using the ‘Update a calculator button’. You can either import all information or select individual items.

Used individually, each feature listed above is able to streamline your financial planning process that little bit extra. For example, if you just wish to pre-populate the Cashflow Modeller, the new Client Profile will eliminate the time-consuming task of re-keying client information. However, if you want to enhance your productivity and maximise your client offering, then we recommend utilising all the features and using the Client Profile to its fullest.

What else has been added?

Valuation graphs have been added. This means you can now add valuations for savings and investments, pensions, other assets and liabilities. Such data is then displayed in graphical form, showing the historical trend of the valuations submitted.

The ability to add contributions and withdrawals to savings, investments and pensions has also been included. Previously, these could only be recorded through the Cashflow Modeller but now you can record contributions and withdrawals through the Client Profile, then sync the changes to your chosen calculator.

Plus, as a result of your feedback, we’ve made the Client Profile more personal. You can now add details such as contact methods and addresses alongside date of birth, gender and state pension. In addition, you have the option to make notes across all tabs including individual items such as an income.

What's new?

We’ve completely redesigned the Client Profile, making it easier for you to organise and view your client data.

It now acts as a central hub to manage all of your client data, where you can choose which data to import and update from a range of sources, including Integrations, Data Capture Forms and Calculators.

The redesign allows you to do so much more and continues to make your processes even easier.

How to update the Client Profile

The Client Profile is now a central hub of all your client data. 

Fetching updates allows you to pull data from multiple sources to ensure the Client Profile is up to date with any changes you may have made. 

To begin, click ‘Fetch Updates’ at the top of the Client Profile, where you will have the choice of updating data from any live Integrations, Data Capture Forms or from within any Calculators.

Fetching data from Integrations will be completed automatically; however, it may take up to several minutes for the information to appear.

If you are choosing to update from a CashCalc Data Capture Form or Calculator, the information on the left of the page is updates that you can pull. On the right, you will find the data that already exists. 

How can I get my existing Calculator and Data Capture Form data into the Client Profile?

To sync data from any source, including Calculators and Data Capture Forms, click ‘Fetch Updates’ from the top of the Client Profile.

Then, choose to either update from a Calculator or from a previously complete Data Capture Form.

The data on the left is updates that you can pull and the right shows data that already exists.

Data I didn't enter has appeared in the Client Profile. How?

On the first submission of a Data Capture Form, the entered data will automatically update Client Profile without you having to do this manually.

This only occurs when the first Data Capture Form is returned. After this, you will need to manually choose which data to update, helping prevent duplicating any data.  

How do I export data from the Client Profile into the Cashflow Modeller?

To export data into the Cashflow Modeller or any of CashCalc’s tools & calculators, click ‘Update a Calculator’ at the top of the Client Profile.

You can then choose the required calculator and select which data you would like to export to.

Once submitted, this will immediately take you to the calculator where you can continue to customise your client’s forecast and create a client-facing report.

Create a Net Worth Statement

To create a client’s Net Worth Statement, you simply need to click ‘Net Worth Statement’ at the top of the Client Profile.

You can either save the document as a .pdf or print straight away.

How to access the Client Profile:

1. Login to your CashCalc account
2. Select the relevant client
3. In the client dashboard, click Client Profile
4. Click Print Net Worth Statement  

How can I add Contributions & Withdrawals? How do they work?

You can add contributions & withdrawals quickly and easily to your client’s Savings & Investments and Pensions.

Simply go to the respective section, scroll to the bottom of the page and click ‘Create new contribution’ or ‘Create new withdrawal’.

You will be able to enter the amount, frequency, the start and end date as well as give it a name to help you identify it at a glance.

At the moment, Contributions & Withdrawals can’t be pulled directly into a calculator. However, these can be added manually once you have created a forecast. 

Adding personal details

You can now add more personal details, including contact methods and addresses manually into CashCalc. To get started, follow these steps:

1. Choose a client
2. Click on Client Profile from the client dashboard.
3. Go to the Personal tab
4. Click Add Contact Method or Add Address. 

Who can create and edit notes?

Any user who has access to a client can add and view notes on a client’s profile.

However, only the user who made the original note can make any updates or changes to it.

You can either create a note against a specific item, such as a client’s Savings & Investments by clicking Notes in the respective section, or against the client generally by clicking the Notes tab on the toolbar. 

How can I add valuations?

To manually change valuations, follow these simple steps:

1. Choose a client and click Client Profile from the client dashboard.
2. Selected the required type, such as Savings & Investments,
3. Click Submit Valuation(s) 

How we eliminate duplication of incomes & expenses

Data is only updates when you choose to update it. This means CashCalc won’t automatically pull in data and duplicate incomes without you choosing to do so.

Rather than having multiple versions of a single income or expense, for example, you can update it in one place, and have it reflected across the Client Profile.

If there is new data available, such as a recent Data Capture Form, a pop-up will appear alerting you.  

Does updating data affect any existing forecasts?

In short, no it does not.

You will need to do this manually, but don't worry, it's still quick and easy:

1. In the Client Profile, click Update a Calculator
2. Choose which calculator you would like to use
3. Either select Create a New Forecast, or select a pre-existing forecast from the dropdown list
4. Finally, choose which data you would like to export and click 'Export'