Support
Getting Started
Creating an account

Registering for an account

In order to use CashCalc to create forecasts and reports for your clients, you will first have to create an account.

Simply hit the Register button in the top right corner of the screen and follow the instructions.

That's it! We'll then send you an email with your password to get you logged in.

Troubleshooting

If you don't receive an email from us within 10 minutes, it's possible that the message ended up in your Junk folder.

If this isn't the case, you can follow these steps to request our assistance.

  1. Click "Forgot password" on the login page.
  2. Click "I still don't have my password".
  3. Fill out the short form, giving as much detail as possible and providing your email address or telephone number.

Our team will be alerted to your issue and we'll be sure to get back to you with a solution as soon as possible.

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Getting Started
Changing your password

Changing your password

We recommend changing your password as soon as you log in for the first time, for security purposes and to use something more memorable.

You'll need to first log in to do this. Once you're in, click on "My Account" in the bar across the top of the screen.

You'll be presented with a box to change your password. Feel free to leave all other options on this page as they are for now.

Just enter your old password into "Current password" and your new one into both "New Password" and "Confirm new password" options.

Note that your password is case sensitive, so please use caution in this regard.

If you do forget your password at any time, just use the "Forgot password" option on the login page.

In this video, our director, Ray Adams, talks about how to change your password:

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Getting Started
Resetting your password

Resetting a lost password

If you lose your password or simply forget it, there's an easy way to get a new one from us to log back in to the tools.

Simply visit the login page, then click on the "Forgot password" option.

You'll be greeted with a popup box requesting the email address which you used to sign up to CashCalc.

Simply fill in your email address and click Submit. You'll then receive an email from us (usually instantly) with your new password.

Troubleshooting

If you didn't receive the email with your new password, click "Forgot Password" again and then click "I still don't have my password".

A new form will appear for you to fill out and explain to us the situation. Please use as much detail as possible here.

Once this has been submitted, our team will be notified and will get back to you as soon as possible with a brand new password for you.

If for any reason you can't remember the email address you signed up with, please contact info@cashcalc.co.uk explaining the situation and we'll be in touch.

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Getting Started
Editing your account details

Updating your account details

Basic account details

To change your password, company details or other information, you can do so on the My Account page.

You'll first need to login. After doing this, you'll see the 'My Account' link near the top of the page.

Here you can change your currency, company name and password with ease. Simply click "Save changes" once you're done for these to take effect.

Changing your account name or email

To change the name associated with your account and your reports or the email address you use to log in, you'll need to get in touch with us.

Please email info@cashcalc.co.uk with your request and we'll be happy to help. Please note that the name on your account must be your own name and not that of your company.

Changing Direct Debit details

If you're a Premium user and you need to change the details for your Direct Debit with us, please send an email to info@cashcalc.co.uk explaining the situation. Our team will happily help you out and talk you through the steps needed to change your subscription details.

Support
Getting Started
Upgrading your account

Upgrading your account

Upgrading your account couldn't be simpler. We've outlined the process below.

Once you're logged in to your account, go to 'My Account', and then to 'Plans' on the left side.

From the 'Plans' page, you can choose to trial and buy the different CashCalc modules. You can find our new pricing structure, here.

Please take note that the 'Cashflow & Onboarding' module is a core plan, and must be added to your account before you can trial or buy our other optional modules.

You'll be taken to the website of our payment partners, GoCardless, in order to complete the payment. GoCardless are a Bacs approved bureau and simply an intermediary for setting up Direct Debits. They are also authorised and regulated by the FCA.

You'll be asked to enter an email address, name, billing address and your bank account details. Note that the email address and name entered do not need to be the same as for your CashCalc account.

Once you've completed this process you'll be directed back to CashCalc and will be instantly upgraded full access.

Bespoke Branding

Once you've upgraded you'll become eligible for Bespoke Branding. This replaces the CashCalc logo throughout the website and across every page of every report you create.

Simply drop us an email at info@cashcalc.co.uk with your logo attached and we'll set this up for you.

Any format of image will do, but the larger the image the better when it comes to how this will look on your reports.

What is Cashflow Planning?

Once you're a CashCalc Premium user, you can request a branded 'What is cashflow planning' - client facing - video, which you can embed onto your firm's website.

Multiple licences

If you're a firm looking to upgrade with multiple licences, you may wish to read more about our additional log-in policies. This becomes available once you upgrade your account and allows additional advisers or paraplanners to be added to your account and share clients.

Troubleshooting

With any issues you have have related to upgrading, simply get in contact with us at info@cashcalc.co.uk. Our team will get back to you at the earliest possible opportunity.

Support
Getting Started
Setting up bespoke branding

Setting up bespoke branding

To get started on applying branding to your account, e-mail us using the address info@cashcalc.co.uk and attach an image of your company logo. We ask that you send the largest image you have available in order to receive the best possible outcome. If the image can't be used, we will contact you to work out a possible solution.

The process is usually very smooth but will generally take no longer than 24 hours during the working week; branding requests sent on the weekends will be processed on the following Monday.

After the branding has been completed, we will send an email to let you know along with a link to a personalised log-in page featuring your company logo.

What is cashflow planning?

Once you're a CashCalc Premium user, you can request a branded 'What is cashflow planning' - client facing - video, which you can embed onto your firm's website.

Support
Getting Started
Adding additional log-ins

Adding Additional Log-ins

Firms with more than one planner who would like to use our tools can add additional log-ins on a per user basis. By adopting multiple accounts you can add additional log-ins for planners at a reduced rate and gain access to the Group Control Panel which provides useful management information and tools to help monitor how your planners are working.

Users before 1st October

The pricing for extra accounts for Premium users is as follows:

  • £41 + VAT for each additional Adviser account.
  • We do not charge for the addition of Paraplanner accounts as these do not have the ability to produce reports under their own name.(Paraplanner licenses are limited to 1 per Planner account)

Our users who's subscription began prior to 1st October will be 'grandfathered' on their current pricing structure. Find out more, here.

New users (After 1st October)

If you're a new user, the new modular pricing structure is as follows:

  • Cashflow & Onboarding (Core) - £50 + VAT per-adviser, per-month
  • TVC & APTA (Optional) - £30 + VAT per-adviser, per-month
  • Pension Tools (Optional) - £30 + VAT per-adviser, per-month
  • Investment & Other Calculators (Optional) - £30 + VAT per-adviser, per-month
  • Inheritance Tax Calculator (Optional) - £30 + VAT per-adviser, per-month

Every individual Adviser licence includes 1 free Paraplanner license.

Find out more about our new pricing structure, here.

What does having multiple accounts offer?

Additional accounts have many useful features:

  • Once branding is established any user added to the Group will automatically be branded and ready to start producing personalised reports.
  • The Group Control Panel allows for the monitoring of the performance of the planners including how many clients they have and how many forecasts they have produced.
  • Planners can be assigned to forecasts across accounts to allow the change of names on the reports produced.

In this video, our director, Ray Adams, talks about how to add additional accounts:

Support
Getting Started
Signing out of CashCalc

Signing out of CashCalc

No matter where you are within CashCalc, there is always be a menu in the top right which you can access by clicking your name.

The button to log out will appear at the bottom of the list which appears.

Similarly, if you're on a smaller screen, simply click the "Menu" button in the top right and click "Logout" from the menu that appears.

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Getting Started
Deactivating your account

Deactivating your account

If you no longer feel that you're getting value for money from your CashCalc account, you can send us an e-mail (info@cashcalc.co.uk) requesting that your subscription be cancelled.

Support
Getting Started
Your 28 day free trial

Your 28 day free trial

When you create a CashCalc account you will automatically be placed onto a FREE 28 day trial. This allows you to use the entire suite of calculators from the very beginning, without the need to enter any card details or payment information.


As a trial user you will have full and unrestricted access to all of CashCalc’s features and modules. You can take a trial or CashCalc's different modules, here.


Throughout the trial period you will have the opportunity to upgrade your account and continue using CashCalc with no restrictions beyond the 28 days. The cost of upgrading is £50 + VAT per-month with no contracts or tie-ins.


If after the 28 days you decide CashCalc is not for you, that’s completely fine. You will not lose any forecasts and still have access to all your clients. However you will lose access to CashCalc's suite of tools..


For more information on our new modular pricing, please visit the Pricing page.



Support
Getting Started
How to integrate with other platforms? (Video)

How to integrate with other platforms?

In this video, our Director and in-house Chartered Financial Planner, Ray Adams, talks about how to integrate your Transact account with CashCalc:



Support
Getting Started
Contacting us

Getting in touch with us

To get in touch with us regarding any queries you have about the tools, you have several options.


You can drop an email to info@cashcalc.co.uk at any time and we will be in touch as soon as we are able. Both the development team and the financial advisers who provide support for CashCalc monitor the emails, and the relevant person will get back to you.


You can also call the office directly on 0333 300 3489 for any immediate assistance you may need. Our office is open from 9am - 5pm UK time during weekdays (excluding bank holidays).


You can also contact us through Twitter if you prefer - simply tweet or direct message us @CashCalc and we will be happy to get back to you.

Support
Getting Started
Integrating with other systems

Integrating your CashCalc account with other systems

Intelligent Office: Our 2-way Intelligent Office integration allows you to transfer client info with ease. You can import data from IO or use our Data Capture Forms to complete a full fact find in CashCalc, and then export data to create a client within IO. Click here to learn more


You can also set up your integration via the iO store, as the video below explains:



Enable: Easily push information from Enable into CashCalc, such as: Client Details, Savings & Investments, Pensions, and Other Assets & Liabilities. Click here to learn more


Plum Software: Our integration with Plum Software aims to eliminate the time-consuming task of re-keying client data. By being able to enter a client and corresponding details in one location and have the exact same data replicated elsewhere, we are ensuring the gap between two of the leading software providers has been bridged. Click here to learn more


Advicefront: Integrate your CashCalc account with the client-onboarding software provider, Advicefront, and sync client data across both accounts. Currently being Beta tested. Click here to learn more


Transact: Our integration with Transact allows you to seamlessly pull up-to-date client portfolio information into your CashCalc account. This will save you vast amounts of time not having to re-key data, and therefore streamline the process of creating a cashflow forecast.  Click here to learn more


Watch the video below to find out how to integrate with Transact:



Support
Getting Started
Account Sharing

Account sharing

Under our Terms of Business, only the registered account holder is authorised to make use of CashCalc's services and outputs.


We prohibit a user sharing their account details with another person(s), or producing cashflows or reports for another member of their firm.


Users are required to add the appropriate number of licenses for the persons that are making use of CashCalc's services and outputs, at the appropriate level of working (Adviser/ Paraplanner).


When a premium account is created it is designed for a single non-transferable licence for a single user; the same can be said for the group premium accounts.


CashCalc support teams actively monitor behaviour which we find in contrary to our Terms of Business, and failure to add the appropriate number of licenses at the level of working (Adviser / Paraplanner) may cause the account to be deactivated.


How to add additional logins

To add an additional user login, log-in to your CashCalc account and click 'Add a login' at the top of the Dashboard.


Here, you can add an Adviser or Paraplanner license to your group package, which will automatically update your monthly CashCalc subscription.

Support
Getting Started
Adding a client

Adding a Client

The adding a client page can be accessed from a number of locations but the easiest is from the main dashboard. On the main dashboard there is a set of two large buttons; the one on the left is to 'Add a new client' and the one on the right is to 'View your existing clients'.

Click the 'Add a new client' button and you will be taken to a screen where you can enter all the necessary information about your client and their spouse if applicable. Then just click the add button.

In this video, our director, Ray Adams, shows you how to add a client:

Support
Getting Started
Editing existing clients

Editing a Client

In the My Clients section of the site you should be presented with a list of all your clients. In the very end column of the client's row there should be an 'Edit' and 'Delete' button.

Click the 'Edit' button and you will be taken to a page nearly identical to the one where you created the client. Here you can alter any information that needs changing and click the 'Update' button when finished.

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Getting Started
Adding joint clients

Adding Joint Clients

CashCalc allows you to easily add a joint client case if you wish. This can be useful for married couples who wish to have a joint cashflow forecast, for instance.

When adding or editing a client, just tick the checkbox for "Include a partner or spouse", and fill in the additional details.

Support
Getting Started
Sending a Data Capture Form

Sending a Data Capture Form

With CashCalc, you have the ability to send every client a personalised Data Capture Form. This can be used to gather data from your clients regarding incomes, expenses, savings and pensions, as well as assets and liabilities. This data can then be imported into the financial planning tools at the click of a button.

Sending the form

To send a form, simply open up your client in CashCalc and click on the tab entitled "Data Capture Forms". From there, click the button entitled "Send a Data Capture Form".

Choose the sections you wish to include in the form, and then choose a method for which to send the form to your client.

We recommend sending the email via CashCalc, since we can then track the delivery progress of the email. If however you'd prefer to send the link via your own Email app (such as Outlook), you can choose "Send via my own email".

If you chose to send the form via CashCalc, an email will be pre-populated for you to send - all you need to do is enter the client's email address and click send.

The client will receive an email containing a secure link which, when visited, will contain a blank Data Capture Form personalised to that specific client.

Once the client completes the form, you will be notified via email and can then review or import the data into a financial planning tool.

In the video below, CashCalc Director and in-house Chartered Financial Planner, Ray Adams, takes you through the process of sending a Data Capture Form:

Re-sending a completed form

You may wish to send a form to a client who has already previously completed one.

To do this, simply follow the same process as above and send a brand new form to the client. Any data which the client has previously sent to you will be pre-populated inside the new form, they won't need to re-enter anything which has not changed since their last form submission.

Support
Getting Started
Deleting a client

Deleting a client

In the My Clients section of the site you should be presented with a list of all your clients. In the very end column of the client's row there should be an 'Edit' and 'Delete' button.

Click the 'Delete' button and a message will appear at the top of the page asking you to confirm the action. Select the 'OK' option and the client will be deleted.